Dingman’s Dairy Customer Agreement

The team at Dingman’s Dairy strives to provide an excellent service to our customers at all times.

Please find our Privacy, Shipping and Returns Policy below along with our contact information should you feel that we’ve not met your expectations.

Privacy Policy

This privacy policy discloses the privacy practices for https://dingmansdairy.biz. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Credit Card Information

We do not store credit card information on our servers. When placing an order, your information is received over a secure connection and transmitted directly to our online credit card processor.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age, etc.). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-800-958-6838 or via email at [email protected].

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

  • USPS
  • UPS
  • In-House trucking

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight and size of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Overseas shipments

The customer will be liable for any customs taxes or duties levied on good shipped outside of the US.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

A special word on Dry Ice

Warning: Keep Dry Ice away from children if they cannot be closely supervised at all times.

Handling 

Dry Ice temperature is extremely cold at -109.3°F or -78.5°C. Always handle Dry Ice with care and wear protective cloth or leather gloves whenever touching it. An oven mitt or towel will work. If touched briefly it is harmless, but prolonged contact with the skin will freeze cells and cause injury similar to a burn.

Storage

Store Dry Ice in an insulated container. The thicker the insulation, the slower it will sublimate. Do not store Dry Ice in a completely airtight container. The sublimation of Dry Ice to Carbon Dioxide gas will cause any airtight container to expand or possibly explode. Keep proper air ventilation wherever Dry Ice is stored. Do not store Dry Ice in unventilated rooms, cellars, autos or boats. Could cause suffocation if breathed exclusively. Do not store Dry Ice in a refrigerator freezer. The extremely cold temperature will cause your thermostat to turn off the freezer. It will keep everything frozen in the freezer but it will be used up at a faster rate. It is the perfect thing if your refrigerator breaks down in an emergency. There are also Commercial Storage Containers available.

Ventilation

Normal air is 78% Nitrogen, 21% Oxygen and only 0.035% Carbon Dioxide. If the concentration of carbon dioxide in the air rises above 0.5%, carbon dioxide can become dangerous. Smaller concentrations can cause quicker breathing but is otherwise not harmful. If Dry Ice has been in a closed auto, van, room, or walk-in, for more than 10 minutes, open doors and allow adequate ventilation before entering. Leave area containing Dry Ice if you start to pant and breathe in too much CO2 and not enough oxygen. Dry Ice CO2 is heavier than air and will accumulate in low spaces. Do no enter closed storage areas that have or have had Dry Ice before airing out completely.

Pick-Up Time and Transportation

Plan to pick up the Dry Ice as close to the time it is needed as possible. It sublimates at 10%, or 5 to 10 pounds every 24 hours, whichever is greater. Carry it in a well-insulated container such as an ice chest. If it is transported inside a car or van for more than 15 minutes make sure there is fresh air.

Burn Treatment

Treat Dry Ice burns the same as regular heat burns. See doctor if the skin blisters or comes off. Otherwise if only red it will heal in time as any other burn. Apply antibiotic ointment to prevent infection and bandage only if the burned skin area needs to be protected.

Disposal

Unwrap and leave it at room temperature in a well-ventilated area. It will sublimate from a solid to a gas.

Tile Countertops

Do not leave Dry Ice on a tiled countertop as the extreme cold could crack it.

WARNING: Do Not Leave Dry Ice Unattended Around Children.

 

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email [email protected] to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
Dingman’s Dairy
Returns Department {Tracking number}
191 Pennsylvania Avenue
Paterson, NJ 07503
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Food items cannot be returned.

Restocking Fee

All items are subject to a 10% restocking fee unless caused by a manufacturing defect, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order unless caused by a manufacturing defect.

Exchanges

If your item is in new, unopened condition, you may exchange your item for a different variant or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.